Contact Us

CONTACT INFORMATION

Location:
7984 Tanners Gate Lane
Florence, Kentucky 41042 USA

Toll-Free: 1-888-MILA-INT (1-888-645-2468)
Phone: 1-859-957-1722
Fax: 1-859-534-1837

Ordering Information

• Federal (USA) law restricts all MILA products to sale by or on the order of a veterinarian.
• Orders placed through this website or through the provided phone numbers are direct from MILA International. Orders can also be placed through a local distributor, as listed in the distributor's page.
• Orders will ship within 24-48 hours. Notification will be given with expected delivery date for items on backorder.
• Overnight and Second Day service is available upon request and is an additional charge.
• Sales in US dollars.
• We accept Visa, Mastercard, Discover, and American Express.

RETURNS

To make a return please contact MILA at 1-888-645-2468 or email us.

TERMS AND CONDITIONS

Mis-shipments & Damaged Merchandise

Notification must be given within 10 days of receipt of purchase for credit to be issued.

Returns

Notification must be given before return of merchandise.

• Full credit will be allowed for the following conditions:
  • Merchandise shipped in error against a purchase order but we MUST be notified within 10 days of receipt.
  • Merchandise damaged in transit but we MUST be notified within 10 days of receipt.
• When unopened merchandise is authorized to be returned for any reason other than above, credit will be:
  • 80% - Less than 60 days old. A copy of the original invoice must be included in the returned package.
  • No credit for merchandise more than 60 days old.